Terms & Conditions
Last Updated: 10 October 2025
By accessing or using our services, you agree to these Terms and Conditions. Please read them carefully, as they outline both your rights and ours.
If you do not agree with any part of these terms, please refrain from using our services.
1. Acceptance of Terms
By using our website or working with Dinaco, you agree to these Terms and Conditions, along with our Privacy Policy.
If you are engaging on behalf of a company or organization, you confirm that you have authority to bind that entity to these terms.
2. Services Provided
Dinaco provides creative services including, but not limited to:
branding, web design and development, social media management, and graphic design.
The scope, timeline, and deliverables for each project will be outlined in your quote, proposal, or plan agreement, which serves as the binding contract.
3. Payment Terms
Deposit: A 50% non-refundable deposit is required to secure your project slot and begin work.
Invoices: Remaining payments are due as outlined in your invoice or contract.
Late Payments: Late payments may incur a 5% interest fee per month. Continued non-payment may result in service suspension.
Refunds: Once work has commenced, payments are non-refundable.
4. Revisions and Changes
Minor revisions are included as per your project scope.
Substantial changes or new requests outside the agreed scope will incur additional fees. You will be notified before extra work begins.
5. Project Completion and Maintenance
Once a project is approved and delivered, any further edits, updates, or maintenance will be billed separately.
For websites, Dinaco offers optional care plans for ongoing support and updates that are available on request.
6. Ownership and Rights
Upon full payment, you own the final design files and materials created for your project.
Dinaco retains the right to display completed work in our portfolio, case studies, and marketing materials, unless otherwise agreed in writing.
Unused design concepts or early drafts remain Dinaco’s intellectual property.
7. Confidentiality
We treat all information you provide with care and use it only for the purposes of completing your project.
We may share information with trusted third parties who help us deliver services, but only as necessary and under confidentiality agreements.
We will not otherwise disclose your information without your consent, except as required by law.
8. Client Responsibilities
Meetings: Attend scheduled meetings on time or provide 24-hour notice if rescheduling.
Proofreading: You are responsible for reviewing all designs carefully before approval. Corrections after final approval will incur additional fees.
Feedback: Please provide feedback within 2 working days of receiving drafts. Delays in feedback may extend project timelines.
Symbolism Awareness: Notify us of any cultural or symbolic sensitivities relevant to your design.
Font Licenses: Clients must purchase their own commercial font licenses if required.
Timeline: Project timelines depend on client responsiveness. Delays in communication or content delivery may shift deadlines.
9. Limitation of Liability
While we strive to deliver high-quality designs and services, Dinaco cannot guarantee specific results, such as increased sales, website traffic, or audience engagement.
To the maximum extent permitted by law, you agree that:
No Liability for Any Amount: While we strive to deliver high-quality designs and services, Dinaco cannot guarantee specific results, such as increased sales, website traffic, or audience engagement. Dinaco shall not be liable for any damages of any kind, whether direct, indirect, incidental, consequential, or punitive. Where the law does not allow a complete waiver, Dinaco’s total liability for any claim arising from our services shall be limited to R1 (one Rand) per project or service, regardless of the cause of action.
Client-Provided Content: You are responsible for the accuracy and legality of all content, text, logos, images, and other materials you provide. Dinaco is not liable for errors or issues arising from content you supply.
Design Content and Cultural Responsibility: Dinaco is not responsible for any unintended symbols, interpretations, or cultural meanings in the design. You are responsible for ensuring that all design elements, symbols, and content are appropriate and accurate for your target audience and purposes.
Design Approval and Proofing: Once you approve designs, either digitally or in print, you accept responsibility for any errors not identified before approval. This includes spelling, colours, layout, sizing, and other design elements.
Printing and Production: Dinaco is not liable for discrepancies in printing, finishes, or colours when designs are produced by third-party printers or service providers. Always request a sample print to confirm your desired result.
Third-Party Services: Dinaco is not responsible for any downtime, data loss, or other issues caused by third-party service providers, including hosting platforms, software, or integrations.
By making use of our services, you acknowledge, agree to, and accept these limitations.
10. Out of Scope Work
Any requests beyond the original scope will be quoted separately and may affect project timelines.
Dinaco reserves the right to decline additional work outside the agreed project.
11. Termination
Either party may terminate a project in writing. You will be invoiced for work completed up to the termination date.
Deposits are non-refundable once work has started.
12. Governing Law
These Terms and Conditions are governed by the laws of Oudtshoorn, South Africa.
Any disputes will be resolved in the competent courts of Oudtshoorn.
13. Changes to Terms
We may update these Terms and Conditions at any time. The latest version will always be available on our website.
Continued use of our services after an update constitutes acceptance of the new terms.
14. Contact Us
If you have any questions or concerns, please get in touch:
Email: hello@dinaco.co.za
Phone: +27 71 305 0676