Privacy Policy

Last Updated: 10 October 2025

At Dinaco, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the terms outlined here.


1. Information We Collect

We may collect the following types of information:

Personal Information – When you contact us, request a quote, sign up for updates, or use our services, we may ask for your name, email address, phone number, company name, or other relevant details.

Automatically Collected Information – When you visit our website, we may automatically collect information such as your browser type, device information, IP address, and how you interact with our site. This data is collected through cookies and similar technologies.


2. How We Use Your Information

We use your information to:

  • Communicate with you and respond to inquiries.

  • Provide services you’ve requested.

  • Improve our website, services, and overall user experience.

  • Send updates, newsletters, or marketing materials (only if you’ve opted in — and you can unsubscribe anytime).


3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Your consent (for example, when you subscribe to our newsletter).

  • Contractual necessity (to deliver the services you request).

  • Legitimate business interests (such as improving our offerings).

  • Legal obligations (when required by law).


4. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us understand how visitors use our site.

We use cookies to:

  • Analyze website traffic and performance.

  • Improve functionality and user experience.

  • Deliver relevant marketing content.

You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.


5. Sharing Your Information

We do not sell, trade, or rent personal information to third parties.

We may share data with trusted service providers who help us operate our website, deliver emails, or analyze traffic — but only under strict confidentiality agreements.

If any of these providers process your information outside of South Africa, we ensure that adequate safeguards are in place to protect your data according to POPIA and GDPR standards.


6. Data Retention

We keep personal information only for as long as necessary to:

  • Provide our services.

  • Meet legal, accounting, or reporting obligations.

  • Resolve disputes and enforce our agreements.

Once your information is no longer needed, it is securely deleted or anonymized.


7. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we take security seriously, no online transmission or storage system can be guaranteed 100% secure.


8. Your Rights

Under POPIA and other data protection laws, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Object to the processing of your information.

  • Withdraw your consent at any time (for example, unsubscribing from marketing emails).

  • Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled.

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za


9. Third-Party Links and Services

Our website may contain links to other websites or use third-party tools such as Google Analytics or social media pixels.

These external platforms have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before sharing any personal information.


10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to check back regularly to stay informed.


11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your information is handled, please contact us:

Email: hello@dinaco.co.za
Phone: +27 71 305 0676