PixelPass Terms & Conditions

Last Updated: 10 October 2025

These terms apply specifically to the PixelPass plan offered by Dinaco. By subscribing to PixelPass, you agree to the following service terms. For general Terms & Conditions and Privacy Policy, please refer to our main T&Cs and Privacy Policy.


1. Business Hours

PixelPass services are provided only during the following times:

  • Monday–Thursday: 9:00 AM – 4:00 PM SAST

  • Friday: 9:00 AM – 12:00 PM SAST

  • Saturday & Sunday: Closed

  • Public Holidays: Closed (South African public holidays)

Requests submitted outside business hours will be addressed during the next available business period.


2. Service Scope and Delivery

  • Design Requests: PixelPass allows unlimited design requests. The number of requests we work on simultaneously depends on your subscription plan. Future plan tiers may allow multiple simultaneous requests.

  • Average Delivery Time: Most requests are completed within 48 hours, though some tasks may take longer depending on complexity.

  • Premium Assets: Designs may include premium stock photos as needed.

  • Users: Access is limited according to your subscription plan.


3. Subscription, Cancellation & Refunds

  • Cancel Anytime: You may cancel your subscription at any time. Cancellation will result in the loss of your active spot, as PixelPass has limited availability.

  • Refund Policy:

    • First-week trial: 75% refund if canceled within the first week.

    • After trial week: No refunds. Monthly fees will continue unless canceled before the next billing cycle.

  • Service Termination by Dinaco: We reserve the right to cancel or suspend your subscription at our discretion.


4. Client Responsibilities

  • Provide clear instructions and necessary content for design requests.

  • Review drafts carefully and provide timely feedback.

  • Notify us of any cultural, symbolic, or brand-related requirements for designs.


5. Additional Notes

  • PixelPass covers digital and print design services within the agreed scope. Specialized services outside the current offering (e.g., 3D modeling) may be quoted separately or sourced externally if available.

  • Liability, confidentiality, and other general terms are covered under our main Terms & Conditions and Privacy Policy.